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This is an exciting opportunity to join our growing Design & Research team within Transformation as we help shape the future of OSB Group. We're building a greenfield digital bank from the ground up, creating customer-centric experiences that will transform how customers interact with us and support the business's strategic ambitions.
Reporting to the Design Manager, you'll work alongside a talented and expanding team of designers and researchers, collaborating across Product, Technology, and the wider business to deliver innovative, insight-led digital experiences that make a real...
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At OSB Group, the Chief Controls Office team is an independent first-line assurance function responsible for ensuring the bank has effective systems, processes, and governance in place to manage risk, maintain regulatory compliance, deliver good customer outcomes and operate safely and ethically.
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You'll be joining a highly valued Complaints Team, a collaborative group of professionals committed to delivering fair, timely, and customer-focused complaint resolutions. We are passionate about doing the right thing for our customers and take pride in handling every complaint with empathy, professionalism, and integrity.
Our team plays a critical role in protecting the business's reputation and fostering customer trust by ensuring complaints are investigated thoroughly,...
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The Third-Party Risk (TPR) team plays a critical role in ensuring the bank effectively identifies, assesses, and manages risks arising from its third-party relationships. We work to protect customer outcomes, operational resilience, data security, and the bank's reputation, while ensuring compliance with regulatory expectations.
We are a collaborative and supportive team that partners closely with colleagues across Procurement, Legal, Risk areas, third-party relationship...
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At OSB Group, our Technology and Data functions are central to delivering our strategy and supporting our purpose – helping more people securely achieve their ambitions.
As we continue to mature our enterprise data capability, we’re recruiting a Data Architect to help shape how data is organised, governed and consumed across the Group. This is a senior, strategic role responsible for defining and implementing an enterprise‑wide data architecture that supports OSB’s business goals, aligns to our data strategy, and enables colleagues to confidently use trusted, well‑structured data.
Reporting into the Group...
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At OSB Group, our Technology function is central to delivering our strategy and supporting our purpose – helping more people securely achieve their ambitions.
As we continue to strengthen and evolve our Payments support capability, we’re recruiting a ITTeam Lead – Payments to oversee the day‑to‑day stability, performance and governance of our legacy core payment systems. This is a key operational leadership role, focused on ensuring our...
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The Risk Assurance Team sits at the forefront of the Bank’s commitment to maintaining the highest standards of compliance, conduct, and risk management. As an integral part of the Group’s Risk Assurance Function, the team delivers independent assurance that provides confidence to senior leadership and key stakeholders on the effectiveness of the Bank’s regulatory and control framework.
Through a comprehensive programme of thematic reviews, compliance...
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We’re looking for a proactive and commercially minded Pricing Manager to join our Product team on a fixed‑term basis. This role plays a key part in driving growth and profitability across our specialist lending brands by ensuring pricing is aligned to business targets, market conditions and customer outcomes.
You’ll report into Head of Mortgage Pricing & Planning and work alongside a small team to manage product ranges to ensure pricing supports balance growth, returns and risk appetite, identifying risks and opportunities to deliver business plans.
The role can be based from our Wolverhampton office.
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Group Information Security (GIS) at OSB supports the business by protecting the bank, its customers, and its critical assets while enabling the organisation to operate safely and effectively. We identify, assess, and manage security risks across people, processes, technology, data, and third-party suppliers, ensuring risks remain within the bank’s risk appetite.
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We’re looking for a Credit Portfolio Manager to join our Credit Risk function, focusing on our Non Residential lending lines. Reporting directly to the Group Head of Credit Risk, you’ll be part of a small, specialist team responsible for maintaining strong oversight of credit risk across the Commercial, Development Finance, Bridging and Asset Finance portfolios.
You’ll work closely with colleagues in OSBI to source and shape the data and MI needed for effective portfolio oversight, acting as a key leader in developing credit‑risk capability and strengthening analytical skills across the team. As our specialist lending portfolios continue to grow and transformation...
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The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations.
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The Financial Support Team is a versatile, customer‑focused function dedicated to supporting customers when they are experiencing financial difficulties.
We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments, ensuring each customer is treated fairly and with empathy. We have a strong passion for doing the right thing for customers, working collaboratively as a team, and ensuring we fulfil all regulatory and ethical obligations.
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The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals.
Please note that this is a fixed term contract for a period of 12 months.
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Our Technology Business Management team sits at the heart of OSB Group’s technology strategy and execution. They bring together expertise in technology enabled business cases, portfolio management, risk and controls, third-party management, IT finance, technology-wide communications, organisational design effectiveness, coordination of cross-functional activities, and production of management information, dashboards and formal ExCo/Board reports to enable OSB to make smart, data‑driven decisions about how we run, invest in and protect our technology landscape.
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The Model Validation team supports the group function by ensuring that models are subject to robust governance and well understood in respect to their purpose, limitations and strengths.
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At OSB Group, we are continuing to invest in our technology platforms to deliver exceptional customer experiences and support our growth ambitions. We are now recruiting for a Principal Engineer – Salesforce to drive the development and evolution of our Salesforce-based CRM platform.
This is a pivotal role combining deep technical expertise in Salesforce with strong delivery capability. You will shape the engineering strategy and ensure the delivery of scalable, secure CRM solutions supporting key business domains including lending, savings, broker journeys, and customer servicing. Salesforce plays a central role in our customer platform, enabling seamless end-to-end journeys...
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The Capital Planning team leads first line capital planning activities designed to support the Bank in delivering on its financial strategy in BAU conditions and ensuring the Bank can survive plausible, severe macroeconomic and idiosyncratic stresses.
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Heritable Development Finance represents a joint venture between OSB Group and Heritable Capital Limited. Heritable’s core business is the funding of residential and mixed-use developments and we work closely with developers and housing associations to understand their complex funding requirements.