The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations.

As a Financial Support Training Consultant, you will have the opportunity to support the training needs of our Financial Support team, ensuring the team is confidently equipped to fully support our customers. This varied role will require you to design and deliver training content and provide follow up leaning support to both individuals and teams within the team.

Your responsibilities will include…

• Delivering core learning content across Financial Support, this will include inductions, regulatory requirements, soft skills, operational and management development.
• Creating Training Approach Documents to gain sign off from senior leadership.
• Engaging with stakeholders to develop Training Requests and Training Needs Analysis and gaining sign off from relevant parties.
• Creating a training schedule to address key development areas within Financial Support, as well as creation of ad hoc material as required based on departmental needs and MI.
• Continually reviewing and redesigning existing material to improve learner experience and ensure operational requirements are met.
• Maintaining and monitoring training delivery against agreed schedule and reporting on progress.

This is a fantastic 12-month Fixed Term Contract or Secondment opportunity for a talented individual who is passionate in training and developing others. Flexibility is key to this role, as occasional travel to our Wolverhampton offices may be required to roll out training.

We offer a base salary dependent on experience from £32,000 - £34,000 and a competitive benefits package including:

• Enhanced family-focused benefits
• Hybrid-working
• Annual bonus opportunity

Please use this link to see the fantastic benefits available at OSB: OSB Careers

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

We are looking for talented individuals who have the experience and knowledge set out below:

• Prior experience of designing and delivering training sessions
• Proven track record of coaching and mentoring colleagues
• Experience working in a mortgage collections or arrears role within Financial Services.
• Strong skills in self-management, being able to plan, prioritise and deliver a dynamic programme of events and training.

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply by 14^th July 2025.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.