At OSB Group, we’re on a journey to digitise the Bank and deliver simpler, faster and better experiences for our customers.

We’re looking for a Business Analyst to join our Lending Value Stream, focusing on the Financial Support Team (Collections). You’ll be part of a collaborative product team working to improve how we support customers through financial difficulty by enhancing the systems, processes and journeys that underpin our collections capability.

Working closely with Product Owners, engineers, and business stakeholders, you’ll help shape solutions, refine product ideas and ensure we’re delivering meaningful improvements for both customers and colleagues.

This role can be based in our Chatham, London or Wolverhampton office and the befit of operating within the hybrid policy.

As a Business Analyst, you’ll play a key role in helping teams understand problems, shape solutions and deliver value iteratively.

You’ll work closely with Product Owners and delivery teams to translate business needs and customer outcomes into well-defined backlog items that enable teams to build the right things, in the right way.

Key responsibilities will include…

• Work with the Product Owners, delivery teams and stakeholders to understand business requirements, customer needs and opportunities for improvement for implementation of a new collections system.
• Support backlog refinement and prioritisation, ensuring requirements are clear, appropriately sized and ready for delivery.
• Collaborate with the Financial Support Team, engineering and architecture teams to shape solution options that align with business goals and roadmap
• Identify risks, dependencies and impacts during discovery and delivery, supporting the team in addressing these proactively.
• Work closely with testing and operational teams to ensure delivered solutions meet business needs and are ready for implementation.
• Act as a subject matter expert within the change process, supporting knowledge sharing and continuous improvement across the value stream

• Base salary up to £58,000
• Enhanced family-focused benefits
• Annual bonus opportunity up to 15%
• 28 days annual leave + bank holidays

Please use this link to see the fantastic benefits available at OSB: OSB Careers 

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

We’re looking for someone who enjoys working collaboratively in Agile teams and translating business needs into solutions that deliver real value.

You’ll ideally have:

• Experience working as a Business Analyst in an Agile delivery environment
• Strong experience writing user stories, acceptance criteria and refining product backlogs
• Experience facilitating workshops and working closely with cross-functional teams
• The ability to understand complex business processes and simplify them into clear requirements
• Experience using JIRA and Confluence
• Experience in mortgages, lending or financial services
• Strong communication skills and the ability to work with both technical and non-technical stakeholders

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide.

Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.