We are recruiting for a brand-new Group Head of Payments role to lead the Group’s payment services, defining and supporting the delivery of a payment services strategy. The role reports into the Group Head of Mortgage Servicing and will be responsible for a small team. As an organisation we are also going through an exciting period of change with large transformational programmes of work to simplify and modernise our systems, and this role will have key involvement to enhance our payment structure.

The role has the flexibility to be based from Wolverhampton or Chatham office with monthly travel between offices.

As Group Head of Payments you will ensure the Group delivers an efficient, resilient payments service for saving and lending customers. Your previous payments knowledge and experience will enable you to drive improvements in outgoing and incoming payments, identify and implement strategic enhancements while maintaining core services and key provider relationships.

Your responsibilities will include…

• Support the shaping and delivery of a Payment Services strategy that meets the evolving needs of our customers and key stakeholders.
• Take ownership of payments performance across the end-to-end process covering issues, risks, technology and third-party requirements, being the SME to fix things when things don’t go to plan and proactively communicate with all involved.
• Represent Payment Services in the Group’s Transformation programme, ensuring the future payments operating model drives both efficiency and robust controls.
• Foster a culture of continuous improvement to refine processes, systems and infrastructure, enhancing customer experience, cost efficiency and operational resilience.
• Lead, coach and develop the payments team, providing the guidance and training needed to achieve departmental goals and high performance.

With a number of exciting opportunities in this role, you will be part of the transformation project which will create a new operating platform for the business.  As the company and team grows, so should you!

• Base salary of £80,000 - £90,000 dependant upon experience
• Enhanced family-focused benefits
• Annual bonus opportunity up to 25%
• 30 days annual leave + bank holidays

Please use this link to see the fantastic benefits available at OSB: OSB Careers 

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

We are looking for talented individuals who have the experience and knowledge set out below:

• Significant experience of working at a senior manager level in a payment services function within Financial Services with detailed knowledge of the banking industry payment methods and deadlines
• Demonstrable experience of designing and embedding a payment services strategy
• High levels of experience in identifying Risks and implementing controls
• Experience leading a high performing team
• Track record of identifying Risks and implementing controls across Payment Services
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively with colleagues at all levels of the organisation

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide.

Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.