The Ops Control and Assurance team are a specialist team, who provide independent assurance across the Operational 1LoD through assurance monitoring, outcomes testing, control testing and customer journeys.

In this role, you will have the opportunity to provide specialist, effective and independent assurance for assigned business functions within the Operational 1LoD and will be responsible for supporting the execution of customer outcomes, control assurance testing and delivery of themes and recommendations to associated operational functions.

The role is key in ensuring the Operational 1LoD meets business needs and regulatory expectations.

Your responsibilities will include…

• Conduct the day-to-day execution of Customer Outcomes Testing across area of responsibility (in line with approved assurance plan)
• Ensure Customer Outcomes Testing is completed in line with Consumer Duty regulations and the Banks Customer Outcomes Testing framework.
• Provide regular feedback to area of responsibility on Customer Outcomes testing including key themes, area of focus.
• Support Outcome Testing reporting requirements, across 1st line operational functions, 2nd & 3rd line reviews and Group Committee reporting.
• Support Ops Control & Assurance Manager with development of team knowledge and skillset across associated area of responsibility.
• Maintain up to date knowledge of regulatory expectations and the Banks Ops Risk and Conduct Risk frameworks.

Please note that this is a 12-month Fixed Term Contract

We offer a base salary of £34000 - £40000 dependent on experience.

• Enhanced family-focused benefits
• Hybrid-working 
• Annual bonus opportunity

Please use this link to see the fantastic benefits available at OSB: OSB Careers 

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

We are looking for talented individuals who have the experience and knowledge set out below:

• Experience in Quality Assurance, including oversight and effectiveness testing within Financial Services is essential.
• Experience in conducting customer outcomes testing is highly desirable.
• Excellent knowledge and experience on the FCA’s Consumer Outcomes, Fair treatment of Vulnerable Customers and the Consumer Duty Regulations
• Excellent Understanding of FCA Principles is essential.
• Excellent written and verbal communication skills across all levels of the business is essential.
• Strong Knowledge of risk and internal control principles and frameworks such as COSO is essential.

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide.

Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.