Join the Mortgage Servicing Department as a Mortgage Servicing Officer. Our team process customer service-related tasks and quality assurance for the lending brands within OSB Group.

As a Mortgage Servicing Officer, you will deliver a high-quality administrative and telephony support service that contributes value and exceeds client and customer expectations. Delivering exceptional customer service and keeping the customer journey at the heart of every task. Processing queries from completion to redemption either directly from customers, solicitors and brokers, or queries escalated from within OSB Group and OSBI.

 Your responsibilities will include…

• Processing all incoming mail tasks to agreed timescales and quality standards
• Demonstrating excellent communication skills when dealing with Telephony or administration queries and ensure the customer journey is considered in all interactions. Queries will be of a technical or regulated nature so attention to detail and subject knowledge is key.
• Maintaining a high level of speed and accuracy when processing documents, ensuring productivity targets are achieved in conjunction with high quality targets.
• Interpreting customer issues and analyse existing policies and procedures to determine a suitable resolution
• Providing administrative support to the Admin or Securities team when servicing volumes allow

We offer a base salary of £25,000 and a competitive benefits package including:

• Enhanced family-focused benefits
• Hybrid-working *3 days in the office, 2 at home
• Annual bonus opportunity

Please use this link to see the fantastic benefits available at OSB: OSB Careers 

OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous experience of working in a customer service environment
• Detailed understanding of Microsoft Word, PowerPoint and Excel
• Strong attention to detail and accuracy is essential

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide.

Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.