The IT Service Management team is responsible for helping to design, deliver, manage and improve the IT services provided by the IT team to the business.  We are a large team operating from a number of sites, split into the three key areas of Service Assurance (tasked with protecting live IT services), Service Operations (tasked with delivering a quality service to end-users) and the Service Management Office (which provides service ownership and governance).

In this role, you will assist the Head of IT Service Continuity in defining the IT service continuity and disaster recovery strategy and policy.  This includes providing support, enforcing adherence to policy and understanding technology and business requirements, as well as delivering the Service Continuity Management processes.  In addition, this role includes service continuity risk management, disaster recovery (“DR”) management, and relationship management with senior stakeholders.

Your responsibilities will include…

• Supporting the Head of IT Service Continuity in all aspects of IT Service Continuity, including assisting in designing, maintaining and developing the following key areas:

• • IT Service Continuity Plan
  • IT Disaster Recovery Plans, Policy and DR Invocation Guidelines
  • IT Service Continuity Strategy and processes
  • Index of Disaster-Relevant Information

• Supporting the wider IT response to major incidents and help lead any situation that requires IT service continuity management process invocation. Work with IT Service Owners, IT Senior Management and Operational Resilience top ensure effective coordination and execution of necessary ITSCM response activities.  Support root cause analysis and documentation of in-scope Major Incident Reviews as appropriate.
• Acting in a consultative capacity for the Architectural Management and Technical Management practices, advising on best-practice and attending TDA meetings to provide support and advice; reviewing high- and low-level design documentation to ensure that it adheres to the Group IT Disaster Recovery Policy.

• Working with IT Service Owners to ensure Recovery Time Objectives (RTOs), Recovery Point Objectives (RPOs) and availability targets are appropriately set and documented in Service Level Agreements, validating that these are achievable in line with the IT continuity test plans. 

We offer a base salary of £53000 - £64000 dependent on experience and a competitive benefits package including:

• Enhanced family-focused benefits
• Hybrid-working (3 days in the office, 2 days working from home)
• Annual bonus opportunity

Please use this link to see the fantastic benefits available at OSB: OSB Careers

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous work experience of IT Service Management in an ITIL v3 or v4 environment
• Experience in engaging and influencing senior stakeholders, incorporating verbal and written expertise
• Intermediate knowledge of financial regulatory requirements in regards to technology and operational resilience
• ITIL 3 Foundation or above is essential

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide.

Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.