The Network team are responsible for the core connectivity of the company by monitoring and managing the rapidly expanding network infrastructure.

You will be the second line of support for all incidents, requests, problems and changes associated with the networks. You’ll also support with installation, configuration and maintenance of physical and virtual network components.

The key purpose of this role is to support BAU activity by ensuring the business has stable, performant and secure systems from a day to day operational perspective.

Your responsibilities will include…

• Incident management: all support requests to be managed within agreed service level agreements
• Problem management: addressing recurring issues and escalating where necessary
• Identifying, diagnosing and resolving technical problems related to network failure or integrity
• Delivering on agreed timelines for all change requests and project deliverables to ensure the professional and safe delivery into production environments
• Acting as second line support presence for business critical network services including voice and data
• Supporting the Network Services team in Disaster Recovery and Business Continuity Planning tests/events
• Travelling between offices, branch and disaster recovery sites as and when required

Please be aware that due to the nature of the work there will be out of hours work involved with this position

We offer a base salary dependent on experience from £44000.

• Enhanced family-focused benefits
• Hybrid-working (3 days in office, 2 from home)
• Annual bonus opportunity

Please use this link to see the fantastic benefits available at OSB: OSB Careers

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

We are looking for talented individuals who have the experience and knowledge set out below:

• Experience supporting Network and Telephony technologies in a corporate IT infrastructure role
• Excellent understanding of firewalls, best practice, security, VLANs, custom, as well as configuration around DNS, and DHCP
• Have experience in and strong understanding of Cisco and Palo Alto
• Relevant network certifications (CCNA)

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide.

Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.