InterBay Asset Finance began in 2018 with a simple vision: to be a lender that unlocks business’ potential. Treating every case with respect, with the aim to take as much hassle away as possible.

We are looking for a Customer Service Officer, with a background in Asset Finance to be part of our small, close-knit team at InterBay Asset Finance. You will play a crucial role ensuring the support to our customers & brokers is provided at the highest level of customer satisfaction.

As Customer Service Officer, you will be part of a growing area of the business where no two days are the same. You will have the opportunity to ensure a seamless customer journey is provided to InterBay Asset Finance’s customers and brokers, continually analysing the current process, and looking at improvements that will enhance the relationships and maximise customer satisfaction.

You will bring a proactive mindset and a passion for continuous improvement, playing an integral role in supporting The Group to deliver first-class service and continue to thrive and grow.

Your responsibilities will include…

• Managing all aspects of the customer journey ensuring timely responses to customer enquiries, direct or indirect via brokers, via phone, email and letter.
• Carrying out regular analysis of the service and performance provided for customers ensuring that KPI’s are met and utilising the data to continually improve the customer journey.
• Proactively problem solving and identifying pinch points within the customer journey ensuring a seamless experience.
• Managing customer disputes to resolution, working with the Internal functions to ensure any formal issues are resolved.
• Managing the invoicing and Direct Debit runs, taking responsibility for ensuring accuracy and provide a range of financial statements and copy documents to customers.
• Proactively managing the handling of all HPI alerts, ensuring the timely action is taken in liaising with all relevant parties and make recommendations to management.
• Working with other internal Functions to ensure the smooth handling of Variation Agreements, Novation requests and Substitution of Goods requests.

PLEASE NOTE – This role is for a Fixed Term Contract for a period of 12 months

We offer a base salary dependent on experience and location of between £36,000 - £39,000 and a competitive benefits package including:

• Hybrid-working
• Annual bonus opportunity
• Enhanced family-focused benefits

Please use this link to see the fantastic benefits available at OSB: OSB Careers

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

We are looking for talented individuals who have the experience and knowledge set out below:

• Good knowledge of asset finance
• Advanced previous experience in a customer service role
• Strong previous experience of administration
• Excellent attention to detail, accuracy and communication skills

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide.

Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.