As a Valuation Services Administrator, you will be part of the Valuation Services team, which plays a vital role in supporting the Bank’s property-related decision-making. The team is responsible for managing the valuation process across the group’s brands, ensuring property valuations are accurate, consistent, and delivered on time. By liaising with third-party valuers, panel managers, and key internal stakeholders, the team provides the insights and assurance needed to underpin lending decisions, risk management, and strategic planning.

As a Valuation Services Administrator, you will play a key role in shaping confident property decisions across our brands. You will be responsible for instructing third-party valuers and panel managers, while proactively managing the property valuation process.

In this position you will have the opportunity to work closely with both internal teams and external stakeholders, ensuring the smooth delivery of accurate, timely valuations that support critical business decisions.

This is an exciting opportunity to develop your expertise in a collaborative environment where your attention to detail and communication skills will have real impact.

Your responsibilities will include…

• Update and maintain casework on the Department’s valuation tracker and the company’s online database systems, using the systems both for workflow purposes and for updating case notes.
• Instruct third party independent valuation using relevant IT platforms and updating case management systems.
• Manage valuation quote requests within agreed SLA.
• Chase and process valuation instructions prior to and following receipt of valuation reports within agreed SLA.
• Maintain strong relationships with our valuers and panel managers.
• Carry out other administration tasks as requested.
• Work closely with the Sales, Operations and Underwriting teams to ensure communications are clear and concise and to support these stakeholders with business initiatives.

We offer a base salary dependent on experience of between £26,000 - £30,000 and a competitive benefits package including:

• Enhanced family-focused benefits
• Hybrid-working
• Annual bonus opportunity

Please use this link to see the fantastic benefits available at OSB: OSB Careers

OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous work experience in a property environment in an office-based role working with customers and third parties (e.g. estate agency, lettings)
• Good knowledge of the property market
• Skilled in Microsoft Office, particularly Word and Excel
• Excellent communication skills, with the ability to engage confidently at all levels
• High attention to detail and accuracy in work

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply by 30th June 2025. 

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide.

Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.