As a UX Writer you will join the newly formed Design and Research team within our Transformation function. As an individual contributor you will be comfortable working in an agile environment, supporting the Senior Experience Designer(s) to deliver exceptional digital end-to-end customer and colleague experiences to transform user journeys.

Please note, this role can be based in either the Wolverhampton or Chatham office and has the benefit of operating within our hybrid-working policy of three days a week in the office and two days from home. This role will require some travel between our UK offices.

As a UX Writer you will craft clear, engaging, and customer-focused copy that help users to navigate across our Digital Transformation Savings and Lending platforms - from onboarding flows and dashboards to help content and transactional communications.

Your responsibilities will also include:

• Own and craft copy for the Transformation servicing experience on savings and lending across digital touchpoints on web and mobile, ensuring consistency, clarity, accessibility, and alignment with brand guidelines throughout the user journey
• Own and develop a Transformation service content strategy for savings and lending in collaboration with designers, product owners, developers and marketing copywriters to create a cohesive content strategy that aligns with our product’s goals and brand voice
• Translate complex information into simple, human language that builds trust and drives action
• Build and maintain relationships with Design, Marketing and Product teams to co-create intuitive and user-centred journeys
• Contribute to the development of naming conventions, microcopy standards, and style guides as part of the design system

• Base salary between £50,000 - £65,000 dependant on experience
• Enhanced family-focused benefits
• Hybrid-working 
• Annual bonus opportunity up to 15%
• 28 days annual leave + bank holidays

Please use this link to see the fantastic benefits available at OSB: OSB Careers 

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

We are looking for talented individuals who have the experience and knowledge set out below:

• Strong experience of technical writing for digital products in financial services, fintech, or highly regulated industries that drives user action with accessibility in mind
• A track record crafting UX copy that not only enhances digital experiences across web and mobile platforms but is also compliant
• Detailed knowledge of best practice techniques and principles regarding UX copywriting in relation to  content design, the importance of plain language and accessibility in content design
• Experience using design systems and content tooling including Jira, confluence and Figma
• Ability to translate complex ideas into simple, accessible, and human language across a variety of audiences
• Collaborative and proactive, with strong communication and relationship-building skills
• Proven track record of meeting deadlines and maintaining strong self- organisation
• Professional UX or technical writing or content design diploma/certificate or equivalent is essential

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide.

Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.