The Mortgage Servicing team process customer service-related tasks for the lending brands within OSB Group.

As a mortgage servicing assistant you will have the opportunity to undertake a range mortgage administration enquiries and tasks from customers, solicitors, intermediaries and internal referrals including those from the OSB back-office support team in India.

This is a great opportunity for a talented individual with strong attention to detail who is looking for their step into the mortgage industry.  We have a supportive team who will provide guidance on the processes and products to the right person who is motivated and focussed on supporting our existing mortgage account holders.

THIS IS AN FTC FOR A PERIOD OF 12 MONTHS

Your responsibilities will include… 

• Providing a consistently high quality of customer service to both external and internal customers to maintain customer satisfaction.
• Ensuring that all assigned tasks and enquires relating to mortgage accounts are dealt with promptly and efficiently to ensure SLAs are met and maintained.
• Taking responsibility for your own work and proactively seek to support other team members in achieving theirs.
• Ensuring that customer outcomes, service level and key controls and quality measures meet the required standards in respect to Mortgage Servicing.
• Maintaining a high level of speed and accuracy when processing documents, ensuring productivity targets are achieved in conjunction with high quality targets.

A salary of £23,000 per annum, plus:

• Enhanced family-focused benefits

• Annual bonus opportunity

• 28 days annual leave plus bank holidays

Please use this link to see the fantastic benefits available at OSB: OSB Careers 

OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous administration experience is essential, ideally within a financial services environment
• Working knowledge of Microsoft Word and Excel is essential.
• Ability to manage workloads is essential.

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide.

Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.