We are recruiting for a brand-new Group Head of Payments and Supplier Management role to lead the Group’s payment services, defining and supporting the delivery of a payment services strategy. We are also going through an exciting period of change with large transformational programmes of work to simplify and modernise our systems, and this role will have key involvement in both areas to enhance our payment structure.

The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment.  Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work.  This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme. 

In this role, you will have the opportunity to ensure the Group continues to deliver an efficient and resilient payments service to its saving and lending customers and its third-party service providers.

You will be responsible for advancing the levels of both outgoing and incoming payments and will require the need to identify and deliver strategic enhancements in addition to maintaining the existing core services and relationships with key payment service providers.

Your responsibilities will include…

• Contributing to the delivery of a Payment Services strategy that reflects the increasing demands and expectations of the Group’s customers and other third-party stakeholders
• Acting as the business owner both internally and externally for payments performance, issues, risks, technology and third-party requirements throughout the end-to-end payments activity for manual and automated payment processes
• Day to day monitoring and engagement with third party suppliers who support the Financial Support Function
• Representing Payment Services on the Group’s Simplification and Modernisation programme to ensure that the future payments operation model delivers the efficiencies and controls expected
• Working closely with the Group Head of Operational Insights and Outcomes to ensure that the Group’s future direction in respect to payment services aligns with the current regulatory expectations and monitors industry trends
• Interacting with Vendor Management regarding tender and renewal of supplier contracts
• Establishing a culture of continuous improvement to streamline payment processes, systems and infrastructure, enhance cost and customer efficiency and maintain the necessary levels of operational resilience
• Leading, motivating and developing the payments team, providing required training to drive performance and achieve departmental objectives

We offer a base salary dependent on experience of between £75,000 - £85,000 and a competitive benefits package including:

• Discretionary annual bonus opportunity of up to 25%
• 30 days annual leave plus bank holidays
• Contributory pension (8% employer 5% employee)
• Life Assurance (4x salary) plus Group Income Protection
• Access to Private Medical Insurance and Medical Cash Plan
• Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme

We are looking for talented individuals who have the experience and knowledge set out below:

• Significant experience of working at a senior manager level in a payment services function within Financial Services
• Experience managing a large multi-site financial services function
• Solid experience of managing 3rd party suppliers
• Experience on contract monitoring, renewal and tender (in collaboration with Vendor management functions)
• Demonstrable experience of designing and embedding a payment services strategy
• High levels of experience in identifying Risks and implementing controls

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.

If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally.  We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. 

Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5.  Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.