Our team is a dedicated group of IT professionals committed to maintaining the stability and efficiency of critical systems within our organization. With a focus on collaboration, problem-solving, and continuous improvement, we work together to ensure that our systems run smoothly and effectively. We value teamwork, innovation, and a supportive work environment where every team member can grow and succeed. Join us and be part of a dynamic team that makes a real impact every day. 

The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment.  Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work.  This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme. 

As an L3 iSeries Support Administrator, you will be responsible for managing and resolving incidents related to our critical systems in a timely manner. This includes monitoring tickets and environments, deploying applications, and conducting daily system health checks. You will also mentor junior team members, work on process improvements and automation. With your strong troubleshooting skills and commitment to excellence, you will play a key role in maintaining the stability and efficiency of our systems.

Your responsibilities will include…

• Receiving post implementation sign off from the business that delivery into production has been successful.
• Monitoring the application on the IBM estate, BRMS, Replication,
• DR Test Verification of systems as per the yearly DR policy.
• Liaise with auditors for documentation and information requests.
• Ensure all Change Requests (CRs) and Project deliverables are expected to be delivered in agreed timelines.
• Exposure to IBMi work management.
• User profile / Menu maintenance.
• Maintain tape library schedules and ensure tapes are in correct slots via BRMS,
• Backup maintenance including the encryption system maintenance.
• Mentor and coach L2 and L3 Administrators to enhance knowledge.
• Work on process improvements and automation of manual tasks.
• Assist with more technical support issues and escalation from L2 team members.
• Engaging with business and 3rd party suppliers to progress resolution of issues.
• Release Management: Releasing application changes through the relevant environments with the necessary planning and due diligence having been completed to ensure production stability.
• Managing and owning team’s deliverables in terms of quality, schedule by using right practices and adhering to company’s process and policies.

We offer a base salary dependent on experience and a competitive benefits package including:

• Discretionary annual bonus opportunity of up to 15%
• 28 days annual leave plus bank holidays
• Contributory pension (8% employer 5% employee)
• Life Assurance (4x salary) plus Group Income Protection
• Access to Private Medical Insurance and Medical Cash Plan
• Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 26 weeks.
• Paternity Leave – 8 weeks of paid leave to be taken within 12 months of birth or adoption.
• Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme.

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous experience as a 3^rd line application support is essential.
• Previous experience in supporting production iSeries environments.
• Understanding of iSeries/AS400 is essential.
• Previous skills in Incident triage skills in respect of application support is essential.
• Strong troubleshooting skills and familiarity with ITIL incident and problem management is essential.
• Basic SQL skills are essential.
• iSeries/IBM qualification is beneficial.

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.

If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally.  We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. 

Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5.  Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.