We have a great opportunity to join our Risk and Quality Operations team which forms part of Group Mortgage Servicing.  This is a brand-new role that is responsible to test, develop and analyse the performance of key risk controls across Group Servicing, ensuring that controls are operating effectively. The team will work closely with key stake holders to develop & maintain controls across a multi-site, multi brand environment, whilst analysing data to identify emerging trends & risks.

The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment.  Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work.  This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme. 

In this role, you will play a crucial part in maintaining the bank's operational resilience, regulatory compliance, and customer satisfaction by ensuring timely and effective risk management combined with testing and control monitoring via the Risk Control Self-Assessment programme to ensure all risks within Group Mortgage Servicing are tightly controlled within risk appetite and that testing schedules are completed thoroughly and within defined timeframes.

This is a brand-new role providing you with the opportunity to reengineer processes and work collaboratively to mould the role into your own and make your mark!

Your responsibilities will include…

• Proactively monitoring Group Servicing activities using RCSA testing and controls to identify potential operational risk incidents, such as process deviations, compliance breaches, or system failures and escalate findings to line manager.
• Supporting the embedding of RCSA for Group Servicing, working closely with 1LoD and Operational teams to challenge, support, assess, monitor, and improve the control environment. 
• Continually reviewing and suggesting uplifts to the RCSA controls based on evidence of MI from test cycles that have identified weaknesses.
• Ensuring corrective action plans are in place with residual risk ratings, control assessment and testing to stay within the Bank’s Risk appetite.
• Conducting thorough investigations into identified incidents, determining the root causes, contributing factors, and potential impacts.
• Coordinating with relevant departments and stakeholders to gather information and assess the incident's severity.
• Evaluating the potential risks associated with each incident and assess their impact on the bank's operations, reputation, and compliance.

We offer a base salary dependent on experience of between £26,000-£28,000 and a competitive benefits package including:

• Discretionary annual bonus opportunity of up to 12.5%
• 28 days annual leave plus bank holidays
• Contributory pension (8% employer 5% employee)
• Life Assurance (4x salary) plus Group Income Protection
• Access to Private Medical Insurance and Medical Cash Plan
• Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 26 weeks.
• Paternity Leave – 8 weeks of paid leave to be taken within 12 months of birth or adoption.
• Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme.

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous experience in the identification and evaluation of l risks, or risk control testing.
• Previous experience in internal networks and effective stakeholder engagement.
• Detailed up to date knowledge of FCA requirements and Regulatory Framework relevant to role is desirable.
• Advanced skills in terms of organisation and ability to prioritise workload are essential. 

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.

If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally.  We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. 

Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5.  Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.