We have a great opportunity to join our IT team as an Infrastructure Operations Manager, leading a team of Support Analysts and Engineers accountable for delivering and monitoring, event management, project and BAU support across OSB Group’s sites. As a liaison point for Service and Delivery, your team will be responsible for overseeing support for the business during and outside of business hours to ensure infrastructure maintenance is planned and executed in line with agreed timescale, service provision and restoration.

We value diversity highly across all the teams within the group and are keen to interview people from all backgrounds and genders. Even if you don’t hit all of the criteria, we are still keen to hear from you.

This role can be based from our Wolverhampton or Chatham offices and will require some travel

The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment.  Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work.  This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme. 

As Infrastructure Operations Manager, you will manage and coordinate the team resource between BAU and project deliverables and be responsible for Incident and Problem Management. With your previous experience you will be comfortable as the escalation point support for service issues to ensure the correct technical teams are involved during major out of hour’s emergencies and collaborate with third-parties and across OSB Group to manage expectations.

Your responsibilities will include…

• Day to day operation of VMware, Storage, Windows and Citrix technologies, providing guidance and supervision
• Maintain, monitor and manage demand, maintenance routines and contracts
• Capacity manage assets across estate utilising monitoring platform
• Communicate with suppliers and service providers on behalf of the company
• As technical stakeholder collaborate with users and vendors on priority incidents delivering service changing enhancements and improvements. 
• Deal with live system issues/incidents, maintaining visibility, tracking live issues and working closely with key internal OSB Group stakeholders.
• Work in conjunction with IT Risk and Operational Risk to report incidents and lower our risk exposure

We offer a base salary from £68,000 dependent on experience and location and a competitive benefits package including:

• 28 days annual leave plus bank holidays
• Contributory pension (8% employer 5% employee)
• Life Assurance (4x salary) plus Group Income Protection
• Access to Private Medical Insurance and Medical Cash Plan
• Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 26 weeks.
• Paternity Leave – 8 weeks of paid leave to be taken within 12 months of birth or adoption.
• Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme.

We are looking for talented individuals who have the experience and knowledge set out below:

• Strong previous experience working with project and delivery functions and building technical teams
• Experience of support escalation and resource prioritisation
• Experience and knowledge working across in Windows, VMware, Azure/365, Citrix and associated technologies
• Advanced knowledge and understanding of data centre connectivity
• Strong track record of leading, coaching and developing a team on complex, technical, multi-site and multi-disciplinary problems
• Ability to build strong stakeholder relationships and clearly communicate requirements

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.

If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally.  We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. 

Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5.  Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.