The Compliance Assurance team supports OSB Group plc by completing targeted Thematic Reviews and Customer Journeys to achieve the agreed Compliance Assurance Annual Plan and ensuring that the business operates within the law and regulations that applies to the Group.

This role is key to ensuring that the Compliance Assurance Plan is delivered. The team is based in Chatham, Kent and Wolverhampton, West Midlands.

The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly owned subsidiary OSBIndia.

Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment.  Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work.  This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.

In this role, you will deliver risk-based assurance activity across the Group in accordance with the Group Annual Compliance Assurance Plan; focussing on the planning, execution and reporting of assurance of thematic reviews and customer journeys, to test adherence to regulatory requirements, the design and effectiveness of key regulatory systems and controls and the delivery of good customer outcomes.

Your responsibilities will include:

• Timely completion of Compliance Assurance reviews across the Group to provide assurance that we are operating within our policies and procedures and within law and regulation. This will include Customer Journeys and Thematic Reviews. 
• Identifying and scoping the impact of Compliance and Conduct breaches and communicating the implications to a range of audiences. Agreeing actions with stakeholders needed to close issues noted in the reviews and supporting the business in completing the agreed actions.
• Ensuring that you own, deliver and comply with operating objectives and standards of performance.
• Providing concise, timely and accurate written and verbal reports highlighting issues and recommendations for improvement/remediation actions. Reporting any potential compliance breaches highlighted or conduct issues, and ensuring they are actioned in a timely and thorough manner.
• Undertaking and reporting focussed customer outcome reviews across the full product. This will involve using experience and conduct expertise to assess customer outcomes and making recommendations to the business for improvements.

We offer a base salary dependent on experience and location starting from £43,000 and a competitive benefits package including:

• Discretionary annual bonus opportunity of up to 15%
• 28 days annual leave plus bank holidays
• Contributory pension (8% employer 5% employee)
• Life Assurance (4x salary) plus Group Income Protection
• Access to Private Medical Insurance and Medical Cash Plan
• Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 26 weeks.
• Paternity Leave – 8 weeks of paid leave to be taken within 12 months of birth or adoption.
• Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme.

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous experience completing compliance or conduct thematic reviews/audits as part of a compliance team is essential.
• Excellent understanding of and ability to interpret the FCA regulations and other critical regulatory areas is essential.
• Detailed knowledge of both the current FCA regulatory expectations in respect to conduct risk, Consumer Duty and customer outcomes together with the latest industry guidance for those expectations is essential.
• Excellent knowledge of the MCOB, BCOBS, SYSC, PRIN and COCON handbooks is essential.

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.

If shortlisted from your initial application, we operate a personalised recruitment process. Interviews are a two-way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally.  We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though; we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. 

Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5.  Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest, we are happy to be asked about flexibility and explore together if we can make it work.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.